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jentry vs New Relic: flat-price app monitoring vs per-GB + per-seat
New Relic practically invented SaaS APM, and the platform is broad and mature. The comparison with jentry comes down to two things: pricing model and scope. New Relic charges per GB of ingest plus per full-platform user — two meters that both climb as you grow. jentry charges $14 or $49, flat, for the part most teams actually live in: errors and traces.
jentry is a hosted error-tracking and APM platform — Sentry-SDK-compatible errors, native OTLP traces, span-tree waterfalls, automatic N+1 and slow-query detection, releases, alerts, crons, uptime and replays. New Relic is a full observability platform: APM, infrastructure, logs, browser/RUM, synthetics, dashboards and NRQL, priced by data ingest and user seats.
Where the New Relic bill comes from
New Relic's model looks simple — free tier, then pay for data ingested beyond 100 GB/month and for users. In practice both meters move: telemetry volume grows with traffic and instrumentation, and 'full platform user' seats are priced high enough that teams ration who gets real access. Engineers sharing read-only logins to avoid seat costs is a recurring New Relic story.
jentry doesn't meter GB or seats: flat $14 (Team) or $49 (Business), quotas shed excess events instead of billing them, and every plan includes the full feature set. Your whole team gets in.
jentry vs New Relic: comparison table
| jentry | New Relic | |
|---|---|---|
| Scope | APM + error tracking (plus replays, crons, uptime, dashboards) | Full platform: APM, infra, logs, browser, synthetics, NRQL |
| Pricing shape | Flat: Free / $14 / $49 per month | Per GB ingested (beyond free) + per full-platform user |
| Seats | Unlimited members on paid plans | Full-platform users are a priced, rationed resource |
| OpenTelemetry | Native OTLP/HTTP endpoint (protobuf + JSON) | OTLP ingestion supported alongside NR agents |
| Error tracking | Sentry-SDK compatible: grouping, source maps, suspect commits, replays | Errors Inbox tied to APM agents |
| Automatic perf issues | N+1 queries, N+1 API calls, slow-query issues with span evidence | Alerting and applied intelligence; no direct equivalent |
| Infra & log products | Not in jentry | Yes, first-class |
| Setup | Env var + key, ~2 minutes | Agent installs or OTLP + per-product setup |
New Relic's plans and free-tier limits change; check their pricing page for current numbers. The structural point is stable: their bill scales with data and people, jentry's doesn't scale at all.
When New Relic is the better choice
- You want one platform for APM, infrastructure, logs and browser monitoring with mature enterprise features.
- NRQL-driven custom analytics across all your telemetry is core to how your org works.
- Your ingest volume sits comfortably in the free 100 GB and few people need full-platform access.
- You're invested in New Relic agents and their language coverage.
When jentry is the better choice
- Errors and traces are what you actually use — and you'd like the whole team looking at them without seat math.
- You're standardizing on OpenTelemetry and want a backend that's OTLP-native rather than agent-first.
- You want Sentry-grade error workflows (grouping, releases, suspect commits) next to your APM, in one tool.
- Predictable cost matters: $14/$49 flat vs forecasting GB and seats.
Migration: OTel makes it reversible
export OTEL_EXPORTER_OTLP_TRACES_ENDPOINT="https://jentry.app/api/<projectId>/otlp/v1/traces"
export OTEL_EXPORTER_OTLP_HEADERS="x-jentry-key=<your project key>"If you're on New Relic agents, moving to OpenTelemetry instrumentation is the industry-standard step that makes your telemetry portable — to jentry today, or anywhere else tomorrow. Errors ride the Sentry-compatible SDKs into the same jentry project.
Frequently asked questions
Is jentry a full New Relic replacement?
No. New Relic covers infrastructure, logs, browser and synthetics; jentry deliberately covers errors + APM (plus replays, crons, uptime). If application health is what you use New Relic for, jentry replaces that slice at a flat price.
How does the pricing actually compare?
New Relic bills data ingest beyond the free allowance plus per full-platform user — both grow with you. jentry is $14 or $49 flat with quotas that drop excess instead of charging for it. For an app-monitoring workload, that's typically a large multiple cheaper, and — more importantly — constant.
Does jentry support OpenTelemetry as well as New Relic does?
jentry is OTLP-native: point OTEL_EXPORTER_OTLP_TRACES_ENDPOINT at your project (protobuf or JSON) with one header. New Relic also accepts OTLP, alongside its own agents. Either way OTel keeps your instrumentation portable — which is exactly why trying jentry is low-risk.
What replaces Errors Inbox?
jentry's issue stream — with Sentry-style grouping, source maps, suspect commits, assignment, regressions and alerts. If you've used Sentry, it's that workflow; the Sentry SDKs work unchanged against jentry.
Can the whole team use it?
Yes — jentry doesn't price per seat. Team ($14) includes 10 members, Business ($49) unlimited, all with full access. No 'basic user' tier.
Try jentry free
Hosted error tracking & performance monitoring. Works with your Sentry SDKs — send your first event in minutes.